Terms of Use

Last updated: August 2026

1. Definitions

• “Platform”: the Rihla cloud website and application for managing travel agencies and publishing trips.
• “Agency”: a tourism or travel office registered on the platform that publishes its trips and manages its bookings through it.
• “Visitor”: any person who browses trips and makes an initial booking without an account.
• “Agency registration number”: the official identifier AG-XXXXXX granted to every agency when registering.

2. Nature of the service and the role of the platform

The platform provides a technical infrastructure that enables agencies to publish their trips and receive initial booking requests. The transport and travel contract is concluded directly between the visitor and the agency; the platform is a documentation intermediary and does not receive passengers’ money nor bear responsibility for the performance, quality, or cancellation of the trip.

3. Agency obligations

• The accuracy of all published trip data (destination, prices, seats) and updating it immediately upon any change.
• Contacting provisional visitors within a maximum of 48 hours from receiving the request.
• Not using the platform to publish misleading content or fake offers — a single fake offer exposes the account to immediate suspension without refund.
• Maintaining the confidentiality of its employees’ login data; every movement under an employee’s permissions is attributed to the agency.
• Respecting the privacy of passenger data and not sharing it with any party outside the contractual relationship of the trip.
• Refraining from any activity that may harm the reputation of the platform or its customers or other agencies.

4. Visitor obligations

• Providing correct data when making an initial booking (name, phone number, passport number if requested).
• Confirming the booking with the agency within 48 hours of submitting the request.
• Respecting the cancellation terms agreed with the agency.
• Not misusing the platform by creating fake bookings or harassing agencies.

5. Plans, payment and renewal

Every agency starts with a free 30-day trial. After that the unified professional monthly or yearly plan continues (2900 DZD per month or 29000 DZD per year, “12 months at the price of 10”) in Algerian dinars via BaridiMob or CCP. The agency registration number is inserted automatically into the activation message. Subscription renewal is done by contacting the platform management via the official WhatsApp (+213 655 73 12 00), and no banking data is ever stored on the platform.

Refund policy: on the yearly plan, if you cancel within 30 days of payment, the full amount is refunded to you. After that, the consumed period is calculated at the monthly price (2900 DZD) and the rest is refunded. The monthly plan is non-refundable after the month begins.

Available payment methods: payment is accepted in Algerian dinars via BaridiMob, the postal checking account (CCP), and bank transfer — payment proofs are sent via the official email (support@rihla.ezpy.org) or the official WhatsApp (+213 655 73 12 00) to activate the subscription, usually within minutes. For agencies that do not have Algerian dinars or pay from outside Algeria, payment in another currency (international bank transfer, PayPal, or card) can be agreed via the official WhatsApp, and the amount is calculated at the reference bank’s exchange rate at the time of the transaction.

6. Initial booking for visitors

A visitor’s booking is free and not financially binding, and gives a temporary priority on the seat. If it is not confirmed with the agency within 48 hours, there is no guarantee that the priority continues. Cancellation before confirmation incurs no penalty; after confirmation the cancellation terms agreed with the agency itself apply.

7. Content and intellectual property

The platform’s logo, design, blog articles and guides are its own property, and copying them for commercial purposes without written permission is prohibited. The agency’s data and trips remain its own property, and the platform has the right to display them publicly within the publishing service its owner subscribed to.

8. Suspension and termination of accounts

The platform management has the right to suspend any agency that violates the terms, harms the platform’s reputation, or whose visitors repeatedly complain, after notifying it through the registered communication channels. When the subscription ends without renewal, access to the dashboard is frozen while the data remains stored for 90 days before permanent deletion.

9. Limits of the platform’s liability

The platform provides a purely technical service (hosting, database, public pages, booking system). It does not bear responsibility for:

• The quality of the services provided by agencies (transport, accommodation, program).
• Financial disputes between the visitor and the agency.
• Damages resulting from misuse of the platform by an agency or visitor.
• Service interruption due to force majeure or previously planned maintenance.

10. Changes to the terms

These terms may be updated as the service evolves, and continued use after publication is considered acceptance of the latest version. We will notify you of any material change via email 30 days before it takes effect. The latest update appears at the top of the page.

11. Applicable law

These terms are governed by Algerian law, and any dispute is first attempted to be resolved amicably, then referred to the territorially competent courts (Algiers).

Any question about these terms? Message us directly from the “Contact us” page or via the management WhatsApp — we usually reply within working hours.