Privacy Policy
Your privacy is a trust. This page explains transparently what we collect, why we collect it, and how we protect it — with no vague paragraphs.
Last updated: August 2026
1. The data we collect
- From visitors: the name and phone number (and the passport number optionally) at the initial booking only — no account and no passwords.
- From agencies: the office’s commercial data (name, address, phones), the agency owner’s and employees’ accounts, and the records of trips, bookings and financial movements inside the dashboard.
- Technically: anonymous statistics of the number of visitors to pages and articles to improve the content.
2. How we use the data
- Delivering a visitor’s booking request exclusively to the agency that owns the trip so it can contact and complete the confirmation.
- Running the agency dashboard: QR tickets, PDF receipts, cash box reports — all remain within your office’s scope and no external party sees them.
- Upgrade and renewal notifications that reach you yourself via the official WhatsApp.
3. What we never do
We never sell your data nor trade in it. We do not share travelers’ phone numbers with any party other than the agency concerned with the booking itself, and we do not send mass promotional messages from your data. We do not use third-party advertising tracking tools.
4. Data protection
The data is stored in a cloud infrastructure with encrypted transit (HTTPS), with database-level access policies that prevent even an employee from seeing another agency’s data. The permissions of a single agency’s employees are precisely detailed: whoever records bookings cannot see financial reports unless you grant them that.
We log every attempt to access your agency’s dashboard and notify you of any login from an unfamiliar device, so that you can be reassured that your account is safe.
5. Retention period
- Unconfirmed initial booking requests: kept for 90 days then automatically deleted.
- Active agency data: kept for the entire subscription period.
- Agency data after cancellation of the subscription: kept for an additional 90 days as a grace period before permanent deletion, during which everything can be recovered by renewing the subscription.
- Invoices and financial records: kept for 10 years in compliance with Algerian law.
6. Your rights
- Request a copy of your data stored with us at any time.
- Correct or delete your data (except what is legally required).
- Withdraw your consent to be contacted — we respect that immediately without questions.
- Object to any processing of your data for purposes that do not serve the core service.
- File a complaint with the competent Algerian data protection authority if necessary.
7. Cookies
We use only necessary cookies: saving the login session, the language preference (Arabic/French/English), and the dark/light mode. We do not use third-party advertising tracking cookies such as Google Analytics or Facebook Pixel. You can disable non-essential cookies from your browser settings without affecting your login to your agency dashboard.
8. Transferring data outside Algeria
The hosting provider we use has its main servers in the European Union and complies with GDPR standards. We do not transfer your data to countries that do not provide an equivalent level of protection.
9. Children
The platform is directed at travel agencies and adults. We do not intentionally collect data from anyone under 18. If you are a parent and believe your child has provided data to the platform, message us to delete it immediately.
10. Changes to this policy
We may update this policy as the service or the law evolves. We will notify you of any material change via email 30 days before it takes effect. Your continued use of the platform after that date is consent to the updated policy.
Frequently asked questions about privacy
Do you sell my data to advertising companies?+
No. This principle is non-negotiable. We do not share visitor or agency data with any third party for marketing purposes. Contact information for agencies is limited to the trip concerned only.
Do you use cookies?+
Yes, we use the necessary cookies to run the session and save your preferences (language, dark mode). We do not use third-party advertising tracking cookies.
How do I permanently delete my account and data?+
Message us through the "Contact us" page with an explicit request. We delete all your data within 30 days unless there is a legal obligation to keep it (such as tax invoices).
Is my passengers’ data secured against hacking?+
Yes. All data is encrypted at rest and in transit (HTTPS/TLS). Access to the database is restricted with fine-grained permissions. We do not allow any platform employee to access a specific agency’s data except for technical support needs.
Do you request sensitive data such as the passport number?+
The passport number is optional in the initial booking and is requested only by some agencies for their own requirements. The platform itself does not request the passport and does not store it in its central database — it remains only in the records of the agency concerned.
Can I request a copy of my data?+
Yes. You have the right at any time to request a full copy of your data stored with us. We send it to you in a readable format within 14 business days.
For any privacy question, message us via the “Contact us” page — the management answers personally, not a robot.