Contact us
We believe that fast support is half the service. Message us with any question — activation, renewal, a feature suggestion, or even a complaint — and you will find someone who answers you by name.
Management WhatsApp — the first official channel
The fastest and most effective way: upgrade a plan, renew a subscription, or ask any technical question. Mention your agency registration number if you are registered so we can verify you instantly.
Message the team now+213 655 73 12 00
For non-urgent formal inquiries, partnership requests, or sending large files. We reply within one business day.
Send an emailsupport@rihla.ezpy.org
Direct phone
For urgent voice calls outside peak hours. It is better to send a WhatsApp message first before calling.
Call now+213 655 73 12 00
Response hours
Every day from 8 AM to 10 PM Algeria time (Saturday–Thursday). Friday from 4 PM to 10 PM. Sunday is an off day.
Outside these hours you will find a reply the next morning. For urgent cases related to platform downtime, we reply at any time.
For visitors
If your inquiry is about a specific trip (price, seats, cancellation), the fastest way is to contact the agency that owns the offer directly — its number appears on your booking receipt and on the trip page.
Or browse the agencies directory to find a specific agency.
Security report
If you notice any security flaw or suspicious behavior on the platform, please report it to us immediately via support@rihla.ezpy.org. We take every report very seriously.
Frequently asked questions
How long does it take to reply to my message?+
We reply to WhatsApp messages within 30 minutes during working hours (8 AM–10 PM Algeria time). Email within one business day. Phone calls are directed to WhatsApp outside peak hours.
Is support available during holidays?+
Messages are reviewed daily, including Fridays and Saturdays. Sunday is an off day. In urgent cases related to platform downtime, we reply at any time.
I am a visitor, not an agency owner. Can I get in touch?+
Absolutely. If you have a question about a specific trip, it is best to contact the agency that owns the offer directly (its number is on your booking receipt). For general questions about the platform, message us.
I am an agency owner. What information should I provide?+
Your agency registration number (AG-XXXXXX) in the first message shortens the verification time to seconds. If you are not registered, your agency name and phone number are enough and we will guide you.
Do you receive calls about partnerships or investments?+
Yes. For business inquiries and institutional partnerships, use the email support@rihla.ezpy.org with a clear subject line.
Tip: if you are an agency owner, include your AG-XXXXXX registration number in the first message — it will shorten the verification time to seconds.